This edition of Dear Airby is based off of innovative Improvements, one of the 10 Steps found in
Master of Vacation Rentals.
I have a fabulous vacation rental in beautiful Napa wine country that rents out very well and get stellar review for the most part and I bend over backwards for each guest to earn them. However, occasionally I get varying negative comments about the mattresses. In the course of 1 month this Summer, I had folks tell me they were too hard and then too soft. I don’t know what to do? Is there a such thing as a perfect mattress?”
– Stumped in Napa
It reminds me of Miller beer ads – Great taste or Less filing except this time it’s Soft versus Hard. I had a similar situation in Paso Robles wine country but then added medium hardness pillow top mattresses – and again some guests said THOSE were uncomfortable – and they didn’t give a clue about whether they were too soft or too hard just the dreaded UNCOMFORTABLE. Yikes!
Well, I found hidden in some past ‘suggestions’ was a mention of the pillow quality. What we did, was upgrade to VERY high (cost) quality pillows and also we have big fluffy ones and a bit thinner more squishy ones in each bedroom – giving choices to the guests. This seems to have solved the mattress or sleeping problem items. Or maybe we have had more guests who are ‘tasting’ a larger sampling of wines from the area and just pass out (like a good relaxed guest should).
In short, if you have a medium firmness mattress (I happen to prefer a rock hard mattress – but I don’t count, I’m only the host) – you should be fine to find a balance in the spectrum of soft versus hard preference. Focus on pillow quality and choice and see if that helps guests’ mattress dissatisfaction diminish.